Terms of Service

OUR SHIPPING POLICIES
PRELIMINARY INFORMATION FORM

1. SUBJECT

This Preliminary Information Form for the Sales Agreement outlines the rights and obligations of the parties in accordance with the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188), regarding the sale and delivery of the product(s) listed below by the SELLER to the CUSTOMER/BUYER. By accepting this preliminary information form, the BUYER acknowledges and agrees in advance that if the order is confirmed, they are obligated to pay the order amount and any additional fees such as shipping charges or taxes, and that they have been informed accordingly.

2. SELLER INFORMATION

Company Name: Balanu Organik Gıda Sanayi ve Ticaret A.Ş.
Address: Eğmir Mah. 10014. Sok. No:9 HAVRAN / BALIKESİR / Türkiye
Phone: +90 530 339 28 88
Email: info@leila1949.com.tr

3. PRODUCT(S) SUBJECT TO THE AGREEMENT

3.1 The essential characteristics (type, quantity, brand/model, color, unit) of the product(s)/service(s) are published on the SELLER’s website. You can review the key features during the campaign period. Prices are valid until the end of the campaign period.

3.2 The listed and announced prices on the website are the sales prices. These prices and offers remain valid until updated or changed. Time-limited prices are valid until the end of the specified period.

4. GENERAL TERMS

4.1 The BUYER acknowledges that they have read, understood, and confirmed electronically all preliminary information regarding the product’s main features, sales price, payment method, and delivery terms on the SELLER’s website. The BUYER also confirms that before the distance sales contract is concluded, they have obtained the seller’s address, product information including taxes, and payment and delivery details correctly and completely.

4.2 Each product under the agreement will be delivered within the legal period of 30 days, unless otherwise stated, based on the BUYER's location as indicated in the preliminary information section on the website. If delivery cannot be made within this period, the BUYER reserves the right to terminate the agreement.

4.3 The SELLER agrees to deliver the product completely, in accordance with the specifications in the order, along with warranty certificates and user manuals (if any), free of defects, and in accordance with legal requirements and commercial honesty. The SELLER undertakes to maintain and improve service quality and to act with care, diligence, and foresight.

4.4 Before the fulfillment obligation expires, the SELLER may supply a different product of equal value and quality, provided that the BUYER is informed and gives explicit approval.

4.5 If it becomes impossible for the SELLER to fulfill the order, the SELLER must notify the BUYER in writing within 3 days and refund the full amount to the BUYER within 14 days.

4.6 The BUYER agrees that if the payment for the order is not made or is canceled by the bank, the SELLER is relieved of the obligation to deliver the product.

4.7 If, after delivery, the BUYER’s credit card is used fraudulently by unauthorized persons and the bank or financial institution does not pay the amount to the SELLER, the BUYER agrees to return the product within 3 days, with shipping costs covered by the SELLER.

4.8 In cases of force majeure, the SELLER agrees to inform the BUYER. The BUYER has the right to request cancellation, replacement with a similar product, or a delay in delivery until the force majeure is resolved. In the case of cancellation:

  • For cash payments: The amount is refunded within 14 days.

  • For credit card payments: The amount is refunded to the bank within 14 days; the time for the refund to appear in the BUYER’s account depends on the bank, and the SELLER cannot be held responsible for any delays.

5. RIGHT OF WITHDRAWAL

5.1 The BUYER may withdraw from the agreement within 14 days from the date of delivery, without providing any reason or incurring any penalty. For service contracts, the period starts from the contract date. If the service has already started with the consumer’s approval, the right of withdrawal does not apply. The SELLER will bear the costs arising from the use of the right of withdrawal. The BUYER confirms they have been informed about this right by accepting this agreement.

5.2 To exercise the right of withdrawal, a written notice must be sent to the SELLER via registered mail, fax, or email within 14 days. The product must not fall under the exceptions stated in the "Products Excluded from the Right of Withdrawal" clause.

When exercising the right of withdrawal:

  • 5.2.1 The invoice of the product must be returned. If the invoice is corporate, a return invoice issued by the institution must be included.

  • 5.2.2 The return form must be completed.

  • 5.2.3 The product must be returned complete, undamaged, and with all packaging and accessories.

  • 5.2.4 The SELLER must refund the full amount and any binding documentation within 10 days of receiving the withdrawal notice and must collect the product within 20 days.

  • 5.2.5 If the value of the product has decreased due to BUYER’s fault, or if return is impossible, the BUYER must compensate the SELLER accordingly.

  • 5.2.6 If the order total falls below the campaign threshold due to the withdrawal, any discounts applied will be revoked.

6. PRODUCTS EXCLUDED FROM THE RIGHT OF WITHDRAWAL

6.1
a) Products or services whose prices fluctuate based on financial markets and are beyond the control of the SELLER.
b) Goods customized upon the consumer’s request or for their personal needs.
c) Perishable or expired goods.
ç) Goods whose packaging has been opened after delivery and are not suitable for return due to health or hygiene reasons.
d) Goods mixed with others after delivery and which cannot be separated due to their nature.
e) Books, digital content, computer consumables, and data storage devices whose packaging has been opened.
f) Periodicals such as newspapers and magazines, except for those provided under a subscription.
g) Accommodation, transport, car rental, food and beverage supply, or leisure services to be provided on a specific date or period.
ğ) Services that are delivered instantly in electronic form or non-physical digital goods delivered instantly to the consumer.
h) Services where performance has begun with the consumer’s consent before the withdrawal period ends.